Frequently Asked Questions
How do I connect my thermostat to my iOS (Apple) device?
How do I connect my thermostat to my Android device?
I cannot find where my thermostat shows TSTAT-####.
How do I delete or reset my thermostats wifi information?
Why don’t I see the TSTAT-#### network on my thermostat?
I cannot connect to my guest network. What do I need to do?
Why can’t I “Login with Gmail/Facebook” when I signed up with my gmail account?
My thermostat is not showing up in the list of WiFi networks?
Why is Continue grayed out on the Add a Thermostat process?
My thermostat is connected to the router but won't talk to my App?
Why am I seeing an offline notification on my app?
Why did my thermostat update right away?
Why I am receiving Energy Report emails each month now?
Why did I receive multiple reports and graphs in my Energy Report email?
How do I opt out of the Energy Report emails?
What set at temperatures make the Globe Icon turn on?
Do PRO1 thermostats work with home automation platforms?
Can I control my thermostat through Amazon Alexa?
The PRO1 Connect app says that I successfully connected my account with Alexa, what do I do now?
How do I name my thermostats?
How do I use my Amazon Echo and other Alexa devices to interact with my thermostat?
I forgot to install the Amazon Alexa app but the PRO1 Connect app still said that I successfully completed the process, what do I do next?
How do I change the fan operation inside Alexa?
How do I put my thermostats into hold or change the fan operation inside Alexa?
I need help Creating a Routine in the Alexa app.
Do Pro1 Thermostats work on 5GHz Wi-Fi networks?