Frequently Asked Questions

    The PRO1 App didn't automatically find my thermostat, how do I manually connect it?

    The PRO1 Connect app will try to automatically find your thermostat. If your app does not automatically find your thermostat you will need to manually enter it. Make sure the “TSTAT-XXXX” network is shown on your thermostat before you begin the search. Press and hold the light button on your thermostat BEFORE pressing “Got It”.

    If there are a lot of WIFI networks nearby, they may interfere with automatically finding your thermostat. In this case, there are two options to find your thermostat manually.

    If the app cannot find your thermostat you will be prompted to enter it manually. Please add the four digits that are displayed on your thermostat screen into the four boxes on your app screen.  

    In some instances, this feature will be disabled and you will need to manually select the WIFI  network by leaving the app accessing your phone's WIFI settings. Select your thermostat from the phone’s list of WIFI networks. After selecting, please return to the PRO1 Connect App.


    How do I connect my thermostat to my iOS (Apple) device?
    How do I connect my thermostat to my Android device?
    I cannot find where my thermostat shows TSTAT-####.
    How do I delete or reset my thermostats wifi information?
    Why don’t I see the TSTAT-#### network on my thermostat?
    I cannot connect to my guest network. What do I need to do?
    My thermostat is not showing up in the list of WiFi networks?
    Why can’t I “Login with Gmail/Facebook” when I signed up with my gmail account?
    Why is Continue grayed out on the Add a Thermostat process?
    Why am I seeing an offline notification on my app?
    My thermostat is connected to the router but won't talk to my App?
    Why did my thermostat update right away?
    Why I am receiving Energy Report emails each month now?
    Why did I receive multiple reports and graphs in my Energy Report email?
    How do I opt out of the Energy Report emails?
    What set at temperatures make the Globe Icon turn on?
    Do PRO1 thermostats work with home automation platforms?
    Can I control my thermostat through Amazon Alexa?
    The PRO1 Connect app says that I successfully connected my account with Alexa, what do I do now?
    How do I name my thermostats?
    How do I use my Amazon Echo and other Alexa devices to interact with my thermostat?
    I forgot to install the Amazon Alexa app but the PRO1 Connect app still said that I successfully completed the process, what do I do next?
    How do I change the fan operation inside Alexa?
    How do I put my thermostats into hold or change the fan operation inside Alexa?
    I need help Creating a Routine in the Alexa app.
    Do Pro1 Thermostats work on 5GHz Wi-Fi networks?
    © 2022 Pro1iaq. All Rights Reserved.