Getting Started With Amazon Alexa

    Amazon Alexa Overview

    Help Tips
    Linking Process

    • Before trying to link, make sure the user has the Alexa app downloaded and they have logged in to the Alexa app.
    • If they have questions about this, send links to Alexa Help docs/Call center
    • Before trying to link, the user must have at least 1 thermostat in the Pro1 Connect App.
    • The customer should start the linking process from the Pro1 Connect App. Don’t start the process from the Alexa App.

    Thermostat Control

    • Thermostat names should be easily spoken.
    • Avoid numbers in thermostat names - these can confuse Alexa
    • Testing shows it can take 30-45 seconds for a thermostat to update after a voice command.
    • If the user has Scheduling turned on, if the user changes the temperature in Alexa, the thermostat will enter a Temporary Hold.
    Amazon Alexa voice commands
    Amazon Alexa Help
    Available Voice Commands
    Example Phrases

    Frequently Asked Questions

    Do PRO1 thermostats work with home automation platforms?

    Yes. At this time, PRO1-connected products are compatible with the Amazon Alexa platform and the Google Home platform.

    Can I control my thermostat through Amazon Alexa?
    The PRO1 Connect app says that I successfully connected my account with Alexa, what do I do now?
    How do I name my thermostats?
    How do I use my Amazon Echo and other Alexa devices to interact with my thermostat?
    I forgot to install the Amazon Alexa app but the PRO1 Connect app still said that I successfully completed the process, what do I do next?
    How do I change the fan operation inside Alexa?
    How do I put my thermostats into hold or change the fan operation inside Alexa?
    I need help Creating a Routine in the Alexa app.
    How do I add a Thermostat after Alexa is linked?
    How do I rename a Thermostat after Alexa is linked?
    How do I remove a Thermostat after Alexa is linked?
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